Each year, more than 400,000 visitors to Newport and the Oregon Coast make the Oregon Coast Aquarium part of their travel itinerary. Because the facility is so firmly rooted in Newport’s tourism scene, this summer, the Aquarium is seeking summer volunteers to connect visitors to attractions, both inside and outside its grounds. Concierge volunteers (CVs) welcome guests warmly and build rapport by offering “insider tips” and knowledge about the Aquarium and its exhibits. Additionally, CVs interact with departing visitors by answering questions, providing information about travel needs such as lodging and eating accommodations, and suggesting other local attractions and tourist activities to enjoy.
As the busy summer season gets underway, CVs “will play an integral role in ensuring that guests get the most out of their visit to the area,” said Beth Hawkyard, Volunteer Services Manager for the Aquarium. “These volunteers will help with the transition between the front gate at Admissions to actually exploring the Aquarium,” she said. “They’re at the entrance to help guests plan their visit, and as guests leave the Aquarium, they’re there to offer advice on where to go, what to do next in the area.”
New CVs will receive a crash-course training which includes customer service, Aquarium facility orientation, an overview of special tours, education programming, information regarding community events and activities, organization partners/affiliations, and local accommodations.
This position is ideal for summer volunteers who wish to enhance visitors’ experience both at the Aquarium and in Lincoln County generally by sharing their enthusiasm and knowledge of the area. The seasonal position lasts throughout the summer until Labor Day weekend, and consists of one weekly shift (at minimum) between 2-4 hours long. Those interested in becoming a concierge volunteer can contact Volunteer Services at 541-867-3474 ext. 5316 or register online at http://aquarium.org/support/volunteer/.
Information provided by Oregon Coast Aquarium